Return Policy

At Mask Marie, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

Return Window

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• Products must be unopened, unused, and in their original packaging and condition.
• For hygiene and safety reasons, we cannot accept returns on any opened or used skincare products.

If you have any questions about whether your item qualifies for a return, please feel free to contact us at info@maskmarie.com.

How to Start a Return

To begin your return, please contact us at info@maskmarie.com. Our team will provide you with the return shipping address and further instructions.

• Important: Items sent back without first requesting a return cannot be accepted.

If your return is approved, we’ll provide detailed instructions on how and where to send your package. Please note that return shipping costs are the customer’s responsibility.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can make things right.

Exchanges

The quickest way to get the item you want is to return the item you have and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund to your account.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@maskmarie.com.

Thank you for shopping with Mask Marie! We’re here to make sure you have a wonderful experience.